Frequently Asked Questions
Where are you located?
Our address is 11341 National Blvd #1085, Los Angeles, CA 90064.
Where do you ship to? Do you charge for shipping?
FREE SHIPPING to the Continental US for every order!
We also ship to Alaska, Hawaii, Puerto Rico as well as military addresses! See rates below.
| Order Value | Shipping Rate to AK, HI, PR, and Military |
|---|---|
| Up to $30 | $4.95 |
| $30 to $60 | $9.95 |
| $60 and up | $14.95 |
When will I receive my order? Do you offer expedited shipping?
We only offer standard shipping at this time. At the checkout page, you should see the estimated delivery window RIGHT AFTER you put in your address . We ship out everything from Los Angeles, CA.
Orders to the East Coast takes about 4-6 business days, and orders to the West Coast about 2-4 business days. If you are in the middle of the country, 3-5 business days.
Please note it can take up to 24 hours to process and ship out your order although we usually ship out the same day we receive them!
* Orders going to HI, AK PR, and military addresses take longer. Estimate will be provided at the checkout page.
Which carrier do you use? How can I track my order?
We primarily use US Postal Service and UPS, but will also use FedEx in some cases. If you have concerns with a certain carrier, please let us know. Once the order is shipped, you will receive an email notification with the order tracking number so that you can get real time updates on the order delivery!
I need to modify/cancel my order. What should I do?
If the orders are not yet dropped off to the shipping carriers, they can be modified or canceled. Once they are dropped off, they are in the hands of the shipping carrier and cannot be modified/canceled. Please contact us immediately if you need to modify/cancel an order.
I ordered a certain snack from you before but I do not see it on your website any more. Why?
Most of the time, a snack is taken off the shelf because we are out of stock temporarily. At times, a snack may be out of stock for a prolonged period of time (up to months!) due to issues from the manufacturer. For example, an ingredient to make the snack is not available. Feel free to reach out to us if you want to know more!
What's your refund/return policy?
We want our customers be happy and then tell their friends about it. If you are not completely satisfied with the order, please reach out to us. If the orders are damaged, we ask that you send us a picture of the damaged box/content. If we sent you the wrong snacks, we also ask you send us a picture of the snacks you received.
Do you offer gift wrap service?
We do not offer gift wrap service at the moment. However, we can omit the packing slip/receipt if you will let us know.
What payment options do you offer?
We accept debit and credit cards (Visa, Mastercard, American Express, and Discover). We also take Apple Pay, Google Pay and PayPal.
What is the best way to contact you?
You can fill out the contact us form or you can email us at support@crunchyfix.com.